Policies and Shipping
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within our return policy timeframe and we'll replace it or give you a refund. Please read "Returns" below for more information.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with a product that you purchased from us, please bring it back to us. Returns on accessories and parts are accepted up to 14 days from date of purchase. Accessories and parts must be in the original packaging with no signs of wear. Returns on clothing are accepted up to 7 days from date of purchase. Returns on new bikes are accepted up to 7 days from date of purchase and the bike must be in new condition with no signs of wear. There will be a 15% restocking fee deducted from the refund amount on all returns. Refunds will be issued in the same form of payment when possible.
Labor fees, such as custom wheel builds or other services, along with used bike sales are non-refundable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!